Support – Faktum
Welcome to the Faktum Support Center.
Faktum is a scientific analysis tool designed to help users better understand the reliability, structure, and context of digital content. We value transparency, responsible use, and clear communication.
Below you will find answers to common questions and information on how to contact us.
What Faktum Does
Faktum analyzes public digital content (such as YouTube videos) and provides structured indicators about how information is presented, including:
Contextual integrity
Discursive reliability
Internal consistency
Implicit motivation
Faktum does not determine absolute truth or falsehood.
Its purpose is to help users interpret content more critically and responsibly.
What Faktum Does Not Do
To avoid misunderstandings, it is important to clarify that Faktum:
- Does not provide medical, legal, or professional advice
- Does not replace qualified professionals
- Does not diagnose, treat, or recommend interventions
- Does not judge creators or users
- Does not track personal behavior or browsing history
All analyses are informational and educational in nature.
Data and Privacy
Faktum does not collect personal data.
The extension only processes:
- Publicly available content (video metadata and transcripts, when available)
- Technical session data required to perform the analysis
No personal identification, authentication data, or private communications are stored.
For full details, please see our Privacy Policy.
Quais são as práticas de privacidade do Faktum?
Garantimos a proteção dos dados pessoais conforme as leis vigentes e nossa política de privacidade.
Technical Issues
- The extension not loading
- Analysis not completing
- Visual glitches
- Unexpected behavior
Please include, if possible:
- The video URL
- A brief description of the issue
- Your browser version
This helps us resolve issues faster.
Contact
For support, questions, or technical issues, please contact us at:
📧 support@faktum.com.br
We aim to respond within a reasonable timeframe.
Updates and Improvements
Faktum is under continuous development.
Features, indicators, and interface elements may evolve as the project matures.
The most recent and accurate information will always be available on this website.
Faktum
Transparency. Context. Scientific responsibility.